Non-financial company objectives also play an important role in improving the overall performance and turnover. Regardless of which theory of employee motivation is followed, the research studies on motivation conclude that interesting work, appreciation, pay, good working conditions, and job security are important factors in helping to motivate. Non-financial recognition is a method of identifying either individual employees or teams for particular praise or acknowledgement. Non-Financial Incentives. Measures such as customer satisfaction, market share, category ownership , and new product adoption rate fall into the non-financial metrics. These include objectives in relation to … Non-financial techniques to improve employee performance 45. These are usually linked to personal reasons behind an entrepreneur setting up a business. The size, scope and formality of non-financial recognition schemes vary tremendously. Non-financial metrics are quantitative measures that cannot be expressed in monetary units. Non-financial is any information that does not have a dollar value assigned to it - thus not able to be presented on financial statements themselves. Common financial metrics include earnings, profit margin, average order value, and return on assets. Non-financial aims and objectives are linked to anything other than making money for the business. After the above analysis of the benefits and risks of financial motivational methods, it is worth exploring non-financial motivational methods from two aspects; namely, esteem needs and safety needs which had been advanced in Maslow’s hierarchy theory (Tutor2U, n d). These goals help even out a business’s strengths in areas like production quality, customer and employee satisfaction etc. Non-financial incentives focus mainly on the fulfillment of these needs and thus cannot be measured in terms of money. Satisfying these needs also plays an important role in their motivation. Management can, and do set objectives which are essentially about their own welfare. Welfare of management. Apart from the monetary and future security needs, an individual also has psychological, social and emotional needs. Another form of non-financial risk would be political risk, if one is trading in securities that are sourced from a single country e.g. commodities, or traded on a foreign exchange which may become unstable due to political turbulence. Non-financial objectives under this heading would include meeting defined delivery standards, product quality, reliability and after-sales service levels. Non- financial motivation methods Non-financial techniques to improve employee performance: 1. delegation 2. consultation 3. empowerment 4. team working 5. flexible working 6. job enrichment 7. job rotation 8. job enlargement Non-financial 46. 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